Website: www.KanooniHelpConsumer.com
Effective Date: October 2026

1. Our Commitment

KanooniHelpConsumer.com aims to handle enquiries and complaints relating to its own services in a fair, transparent, and organised manner.

This Policy explains how users can raise a grievance about our website, service delivery, communication, payments, privacy practices, or other aspects of their interaction with us.

This Policy is separate from the process for raising a consumer complaint against another company or organisation.

2. What You May Complain About

You may raise a grievance concerning:

• A delay or issue in responding to your enquiry.
• A concern about the service agreed with us.
• A disagreement regarding charges or payment records.
• A request for clarification about the scope of our assistance.
• A concern about the handling of submitted documents or personal information.
• Website access or technical problems.
• Conduct or communication relating to our services.
• Any other concern relating to our business operations.

3. How to Submit a Grievance

You may submit a grievance through:

Email:

Please include your name, contact details, complaint or order reference number where available, a description of the concern, and the resolution you are seeking.

Please provide only information relevant to the grievance and avoid sharing passwords, PINs, or one-time passwords.

4. Acknowledgement

We aim to acknowledge receipt of a grievance within 7 business days.

Where a complaint is submitted through an online form, the system may issue an automatic acknowledgement if the submission is successfully received. An acknowledgement confirms receipt and does not necessarily mean that the grievance has been accepted as valid or resolved.

Any mandatory legal acknowledgement deadline applicable to our business will take precedence over the target stated above.

5. Review and Resolution

We will review the information provided and may request clarification or relevant supporting documents.Where appropriate, the grievance may be referred to the relevant internal team or authorised person for review.

We aim to communicate the outcome within 10 days, depending on the nature and complexity of the issue. If additional time is reasonably required, we aim to communicate the reason for the delay and, where possible, provide an estimated next update.

Any legally prescribed timeline will take precedence over these proposed service targets.

6. Escalation

If you are dissatisfied with the initial response, you may request further review by contacting:

Grievance Officer / Escalation Contact: Mr. Navin Singh

Please provide the earlier grievance reference number and explain why you are seeking further review. The escalation contact will review the matter, subject to the information available and applicable law.

7. Matters Outside Our Control

Some complaints relate to the actions or decisions of independent companies, regulators, government departments, payment providers, or Consumer Commissions. We can review concerns about our own service and explain the assistance we may be able to provide. However, we cannot determine or guarantee the decision of an independent third party.

Where appropriate, we may identify the relevant official grievance channel for a complaint against another organisation.

8. No Waiver of Legal Rights

This Policy does not prevent any person from exercising rights or pursuing remedies available under applicable law.

Where a statutory grievance mechanism or mandatory procedure applies, the relevant legal requirements will take precedence.

9. Policy Updates

We may update this Policy to reflect changes in our operations or applicable legal requirements.

The current version will be published on the Website with the relevant revision date.