1. Introduction

KanooniHelpConsumer.com (“KanooniHelpConsumer”, “we”, “our”, or “us”) respects the privacy of individuals who visit our website, submit consumer complaints, contact our team, or use our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our website and consumer complaint assistance services.

By using our website or submitting information to us, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it through an appropriate mechanism.

2. Information We May Collect

Depending on the service requested, we may collect:

Personal and contact information

• Full name
• Mobile number
• Email address
• City, state, and other relevant contact details

Complaint information

• Name of the company or service provider involved
• Description of the consumer grievance
• Transaction dates and complaint reference numbers
• Details of previous communications and complaint attempts
• The resolution or remedy being sought

Supporting documents

• Invoices, receipts, and payment records
• Order confirmations and warranty documents
• Emails, letters, and screenshots
• Other documents relevant to understanding the complaint

Technical information

• IP address and browser information
• Device type and operating system
• Website usage and diagnostic information
• Cookie or analytics information, where enabled

Please do not submit passwords, PINs, one-time passwords, full payment card credentials, or unrelated sensitive personal information.

3. How We Use Your Information

We may use information for the following purposes:

1. To receive and review consumer complaints.
2. To contact you regarding your submission.
3. To request clarification or relevant supporting documents.
4. To assess possible grievance redressal options.
5. To coordinate agreed assistance with authorised personnel or relevant professionals, where appropriate.
6. To communicate service scope, fees, and engagement terms.
7. To process payments and maintain appropriate business records.
8. To prevent misuse, fraud, spam, and unauthorised access.
9. To improve website functionality and service quality.
10. To comply with applicable legal obligations and respond to lawful requests.

We will seek to use information only for purposes that are lawful and appropriately disclosed.

4. Sharing of Information

We do not intend to sell personal information to third parties.

Information may be shared, where necessary and legally permitted, with:

• Authorised employees or personnel responsible for reviewing enquiries.
• Advocates or other professionals where involvement is appropriate and the relevant engagement permits it.
• Technology, hosting, communication, document-management, or payment service providers.
• Government authorities, courts, regulators, or law-enforcement agencies where required or legally permitted.
• Other recipients where you have given valid consent or sharing is otherwise authorised by applicable law.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

Submitting a complaint does not automatically mean that your information will be sent to a government authority or the company concerned. Such sharing will depend on the service requested, the applicable process, and any necessary authorisation.

5. Advocate and Professional Engagements

Where a complaint requires assistance from an advocate or another professional, relevant information may be shared as necessary for the proposed or agreed engagement.

The applicable professional relationship, confidentiality obligations, and responsibilities will depend on the actual arrangement and applicable law.

Submitting a website form alone does not necessarily create an advocate-client relationship.

6. Data Storage and Security

We aim to use reasonable technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the services used, these safeguards may include access controls, secure transmission, restricted document access, and appropriate vendor arrangements.

No online system can be guaranteed completely secure. If a security incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including complaint handling, service delivery, recordkeeping, dispute resolution, and compliance with applicable legal requirements.

Retention periods may vary according to the nature of the complaint, the service agreement, legal obligations, and any ongoing dispute.

Where information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete or otherwise dispose of it in accordance with applicable requirements.

8. Cookies and Analytics

Our website may use cookies or similar technologies to maintain functionality, understand website usage, improve performance, and support security.

Where required, we will provide appropriate notices and controls for non-essential cookies or tracking technologies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Your Privacy Rights

Subject to applicable law and the relevant provisions in force, you may be entitled to request access to information about the processing of your personal data, correction or updating of inaccurate information, deletion where applicable, withdrawal of consent, or other available rights.

Requests may be submitted using the contact details below. We may need to verify your identity before acting on a request.

Withdrawal of consent does not affect processing lawfully undertaken before withdrawal, and certain information may need to be retained where legally required.

10. Third-Party Websites

Our website may link to official grievance portals, government websites, payment providers, or other third-party services.

Those websites operate under their own privacy policies and terms. We are not responsible for the privacy practices of independent third-party websites.

11. Children’s Information

Our services are intended for individuals who can lawfully use them under applicable law.

If a complaint involves a minor, a parent, guardian, or other legally authorised person should contact us where appropriate. We will handle such information in accordance with applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, systems, or legal requirements.The revised policy will be published on this page with an updated effective or revision date.

KanooniHelpConsumer.com
Consumer Complaint Assistance Across India